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  3. 1 trojanverify is an employment verification agency that receives applications...

Question: 1 trojanverify is an employment verification agency that receives applications...

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1. TrojanVerify is an employment verification agency that receives applications from consulting firms and law firms with the request to validate information provided by their job candidates. There are t application types: applications for internship positions and applications for consulting/lawyer positions The applications go through three steps in the process. The filing step has 1 worker and it takes 5 minutes per application. The second step is calling former professors/supervisors/colleagues and analyzing letters of recommendation; there are 8 workers and each worker can process internship applications in 20 minutes and consulting/lawyer applications in 30 minutes. The third step involve sending confirmation letter and has 1 worker who can send 20 letters per hour. The company rece S 3 consulting, 5 lawyer, and 12 internship applications per hour. (a) What is the implied utilization of the first station (filing)? (b) What is the implied utilization of the second station (calling and analyzing letters)? (c) What is the implied utilization of the third station (sending confirmation letter)? (d) Where in the process is the bottleneck? Does the agency have enough capacity to handle all the demand? (e) The CEO of the agency claims that the agency can meet all of its demand by buying a machine that can reduce the filing time to 3 minutes per application. Do you agree with the CEO? Explain your answer. 2. Northern Coffee follows the flow chart below to serve its customers. Note that some triangles may be omitted intentionally. It takes a worker one minute to take order and receive payment, two minutes to prepare coffee, and three minutes to clean the equipment Take order and receive payment Prepare coffee Clean equipment Northern Coffee has three workers: worker A takes order and receives payment, worker B prepares coffee, and worker C handles the cleaning. On average, 25 customers per hour show up and order coffee (a) How many customers can Northern Coffee serve per hour? (b) What is the flow rate of the process? (c) What is the utilization rate of worker A? (d) What is the utilization rate of worker B?

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