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  3. 3 consider an occasion when you have had to contact...

Question: 3 consider an occasion when you have had to contact...

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3. Consider an occasion when you have had to contact an organization or brand with a question, compliant or compliment. What channels did you use to contact it? How easy was it to get in touch? How responsive was it? How could you evaluate its feedback? Do you have any recommendations for how customer initiated communication should be handled.  

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