Question: 3 you implement the plan and this works well there...
3. You implement the plan, and this works well. There are some slight adjustments to be made but overall the calm and relaxed environment your philosophy talks about now actually exists where the routine is concerned!!
However, it has highlighted some issues that need to be resolved with one staff member in the room. This staff member was using inappropriate techniques to handle food. You have observed other staff during meal times and everyone else is following correct procedures.
a) Initially, you decide you will give the staff member the opportunity to learn the required strategies in case she genuinely didn’t know what to do. How could you provide this training using an effective leadership style? What information will you provide that outlines best practice or where could you refer them to?