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Question: a quality control activity analysis indicated the following four activity...
Question details
A quality control activity analysis indicated the following four activity costs of a hotel.
| Verifying credit card information | 91,000 |
| Customer service training | 364,000 |
| Discounting room rates due to poor customer service | 273,000 |
| Reprinting customer invoices due to errors detected before given to customer | 182,000 |
| Total | $910,000 |
Sales are $6,500,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
| Cost of Quality Report | |||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
| Prevention | $ | % | % |
| Appraisal | % | % | |
| External Failure | % | % | |
| Internal Failure | % | % | |
| Total | $ | % | % |
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