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Question: activity 36 maki is a supervisor concerend about the information...

Question details

Activity 3.6 

 

Maki is a supervisor concerend about the information technology proficiency of the medical office workers in  the medical practice where she works. She plans to provide training to staff to help them improve. She wathces the medical office workers as they complete their daily actvites and takes notes as she observes. One of the medical woreker ovehears Makita tell one of the GPs these medical office workers skills are not up to date. We're going to have to do something about this. The GP responds by saying You're Right. Change will happen and it will happen soon. The medical office worker discusses the conversation with her co-workers in the tea room. By the end of the conversation the medical office workers are convinced that they are about to be sacked and be replaced by younger TAFE eucated workers 

Questions: 

1) What are some of the possible consequences of the way Makita handled the situation? 

2) Make a list of steps Makita could have taken to ensure that the change was viewed as a postive by all workers? 

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