1. Business
  2. Operations Management
  3. answer all 4...

Question: answer all 4...

Question details
Answer all 4
HR Strategy Achieving Quality A contemporary chalenge for business, managers, and employees is achleving exceptional levels of quality in the 10 Eliminate slogans, eshoadeects and new ea exhortations, and targets for the workforce asking for zero defects and new levels of productivity. relationships, as the buík of the causes of low quality and low productivity belong to the system and thus lie and delivery of goods and services. To serve Such exhortations only create adversarial this goal, quality guru W. Edwards Deming articulated 14 points for management 1 Create constancy of purpose toward improvement beyond the power of the workforce. of product and service, with the aim to become t. a. Eliminate work standards (quotas) on the factory compettive and to stay in business, and to provide jobs. 2. Adopt the new phlosophy: We are in a new floor. Substitute leadership agement by numbers, numerical goals. Substitute right to pride of workmanshlp. The responsibility of b. Eliminate management by objective Eiminate man- age. Westen management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. his 12. a. Remove barriers that rob the hourly worker of 3 Cease dependence on inspection to achieve quality Elminate the need for inspection on a mass basis by building quality into the product in the first place. supervisors must be changed from sheer numbers to quality 4 End the practice of awarding business on the basis of b. Remove barriers that rob people in management and in engineering of their right to pride of work- price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust manship. This means (among other things) abolish- by objective. 13 Institute a vigorous program of education and self- 14. Put everybody in the company to work to accomplish the 5 Improve constantly and forever the system of production and service to improve quality and productivity, and thus constantly decrease costs. 6. Institute training on the job. 7 Institute leadership. The aim of supervision shoukd be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul as well as supervision of production workers. transformation. The transformation is everybodys job. QUESTIONS 1. Do you agree with these principles? 2. How can unions help pursue these 14 principles? & Drive out fear, so that everyone may work effectively 3. How might unions hinder these 14 principles? for the company. 4. What factors determine whether a union helps or 9 Break down barriers between departments. People in hinders achievement of these 14 principles? research, design, sales, and production must work as a team to foresee problems of production and in use that may be encountered with the product or service Reference: W. Edwards Deming Out of the Crisis (Cambridge, MA: MIT Press, 19861 pp. 23-24.
Solution by an expert tutor
Blurred Solution
This question has been solved
Subscribe to see this solution