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Question: backwoods american inc produces expensive waterrepellent downfilled parkas the company...

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Backwoods American, Inc., produces expensive water-repellent, down-filled parkas. The company implemented a total quality-management program in 2011. Following are quality-related accounting data that have been accumulated for the five-year period after the program’s start. Numbers in each category are for 2012 until 2016, from left to right. For example, the prevention cost in 2012 is 3.2 and prevention cost in 2016 is 50.0.

2012

2013

2014

2015

2016

Quality Costs (000s)

Prevention

3.2

10.7

28.3

42.6

50.0

Appraisal

26.3

29.2

30.6

24.1

19.6

Internal Failure

38.1

49.3

47.4

40.9

34.1

External Failure

118.6

110.5

105.2

91.3

65.2

Account Measures (000s)

Sales

2,700.6

2,690.1

2,705.3

2,310.2

2,880.7

Manufacturing cost

420.9

423.4

424.7

436.1

435.5

You are just reporting the total failure costs as a percentage of total quality costs for each of the five years and quality indices as requested below.

Always keep two decimal places. Report 81.36% as 81.36 and not 0.8136.

  1. Calculate total failure costs as a percentage of total quality costs for year 2012.
  2. Calculate total failure costs as a percentage of total quality costs for year 2013.
  3. Calculate total failure costs as a percentage of total quality costs for year 2014.
  4. Calculate total failure costs as a percentage of total quality costs for year 2015.
  5. Calculate total failure costs as a percentage of total quality costs for year 2016.
  6. Compute quality-sales index for 2012
  7. Compute quality-sales index for 2013
  8. Compute quality-sales index for 2014
  9. Compute quality-sales index for 2015
  10. Compute quality-sales index for 2016
  11. Compute quality-cost index for 2012
  12. Compute quality-cost index for 2013
  13. Compute quality-cost index for 2014
  14. Compute quality-cost index for 2015
  15. Compute quality-cost index for 2016
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