1. Math
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  3. calls to a technical support center arrive to a poisson...

Question: calls to a technical support center arrive to a poisson...

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33/33 2. Calls to a technical support center arrive to a Poisson process with a rate of 20 per hour. The time for a support person to serve one customer is exponentially distributed with a mean of 5 minutes. The support center has 2 technical staff to assist callers. a. Compute the utilization rate (p) b. compute the average number of customers in the system
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