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Question: can please someone help me with this assignment the direct...

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can please someone help me with this assignment  

  1. The direct pattern is appropriate for all business scenarios.

    True

    False

1 points   

QUESTION 2

  1. Which TWO answers are ways that an adjustment letter can build goodwill for your company?

    a.

    Accepts full responsibility

    b.

    Repairs damage

    c.

    Restores customer confidence in the company

    d.

    Offers a full refund in any circumstances

2 points   

QUESTION 3

  1. When discussing adjustments, why is word choice so important?

    a.

    You want to avoid all responsibility.

    b.

    Stating that a product is "defective" could be used in court as admission that a product is actually defective.

    c.

    You want to completely satisfy your customer in all cases.

1 points   

QUESTION 4

  1. The indirect pattern is appropriate for negative or sensitive correspondence because people form their impressions very early when reading correspondence.

    True

    False

1 points   

QUESTION 5

  1. What is the correct order of the four key elements of a refusal?

    A.

    Bad news, context, goodwill, explanation

    B.

    Context, goodwill, bad news, explanation

    C.

    Bad news, context, explanation, goodwill

    D.

    Context, explanation, bad news, goodwill

1 points   

QUESTION 6

  1. What do you need to be aware of when writing international business correspondence?

    a.

    A direct approach may be considered rude in some cultures.

    b.

    How much correspondence is necessary may vary among cultures.

    c.

    All of the above and much more!

    d.

    Concepts of time, face-saving, and traditions will all affect business correspondence.

1 points   

QUESTION 7

  1. What kind of tone should NOT be taken in a complaint letter/email?

    A.

    Complaining

    B.

    Honest

    C.

    Direct

1 points   

QUESTION 8

  1. Which of the following are true about memos?

    a.

    They are often used for routine, internal correspondence.

    b.

    Memos use a standard format.

    c.

    Memos are often sent to external clients.

    d.

    Long research reports and proposals are best sent via memo.

2 points   

QUESTION 9

  1. Lists and headings are important tools for effective business correspondence.

    True

    False

1 points   

QUESTION 10

  1. Which of the following are true about the differences between casual and restrained writing styles?

    a.

    You will find yourself using the restrained style more often in most business settings.

    b.

    Restrained is more often used with external communication.

    c.

    All of the above.

    d.

    Casual style is more often used with close colleagues or coworkers.

1 points   

QUESTION 11

  1. What is wrong with excessive praise in correspondence?

    a.

    It can be ignored by the reader.

    b.

    All of the above.

    c.

    It may not be taken seriously by the reader.

    d.

    It can be resented by the reader.

1 points   

QUESTION 12

  1. Which of the following answers describe what is wrong with an affected writing style?

    a.

    It sounds like a legal contract.

    b.

    It can lead to costly errors.

    c.

    It can waste time.

    d.

    It can irritate and confuse readers.

4 points   

QUESTION 13

  1. In order to build goodwill, you should take a "You" viewpoint that emphasizes the reader's needs and interest first.

    True

    False

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