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case study you are the unit manager of a 40bed...

Question: case study you are the unit manager of a 40bed...

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Case Study: You are the unit manager of a 40-bed medical-surgical unit with sufficient staff coverage with RNs LPNs and UAPs. Walking down the hallway, you hear the following convervasation

RN: I asked you to get Mrs. J ready for her CT scan and you have completely ignored me. Transport has been here and gone because she was not ready and you would not help him.

LPN: I was caught in the room with Mr. P and could not get out of there. Why couldn’t you

get Mrs. J ready? You apparently knew about the CT scan.

RN: It was your job. You were assigned Mrs. J.

LPN: I do my own work and part of yours. You are the RN. You are supposed to be the leader

in this hall.

RN: Don’t get sarcastic with me. I don’t have to put up with this. I am going to report you to

the supervisor.

LPN: Go ahead and report me. I am planning on doing the same for you. I will tell her how

lazy you are!

Respond to all the following questions about the case above:

Discuss the key points of conflict in the case by referencing applicable conflict theories.

(CCT Rubric Outcome # 4) (WC Rubric Outcome # 1, 2, 4, 5, 6, 7)

Propose and cite two opposing strategies of conflict management to resolve your conflict.

(CCT Rubric Outcome # 2) (WC Rubric Outcome #4, 5, 6, 7)

Defend and cite your proposed strategy for conflict resolution.

(CCT Rubric Outcome # 5) (WC Rubric Outcome # 1, 2, 4, 5, 6 7)

Address the strengths and weakness of the proposed strategy for conflict resolution.

(CCT Rubric Outcome # 6) (WC Rubric Outcome # 1, 2, 3, 6, 7)

Propose your own innovative strategy that is justified in your particular case.

(CCT Rubric Outcome # 3) (WC Rubric Outcome # 2, 3, 4, 6, 7)

Reflect upon your proposed strategy and discuss if this the most innovative way to solve the problem.

(CCT Rubric Outcome # 1) (WC Rubric Outcome #1, 2, 3, 4, 5, 6, 7)