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  3. customer relationship management1andnbspandnbspandnbspandnbspandnbspin your own words explain the purpose and...

Question: customer relationship management1andnbspandnbspandnbspandnbspandnbspin your own words explain the purpose and...

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Customer Relationship Management

1.     In your own words, explain the purpose and function of a CRM system.

2.     In your own words, discuss why a business needs a CRM System.

3.     In your own words, discuss two potential issues that a business may encounter when implementing or upgrading the CRM system

4.     Outline the benefits of the CRM system and the areas of the business it can help manage

 

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