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Question: ethics in practice case working for my cup or the...

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ETHICS IN PRACTICE CASE Working for My Cup or the House? For those who are not familiar with the service industry employees are paid minimally by the company they work away drinks for free may receive more money in their for and their pay rate is determined by the tips received from customers. As a bartender, a person is exposed to a bartender makes an average of 100 drinks a night and having to deal with all sorts of peoples needs as well as uses two pours instead of one for each drink, that ba employee competition and standard operating proce- tender is giving away 100 drinks worth of alcohol each dures set forth by management. Every time a drink is night which reduces nightly revenues, and has a huge The bartender with the heavier pour or who giv tip cup but the company suffers from lost revenues. If poured, a decision must be made whether to follow effect on yearly liquor revenue company standards or give away extra alcohol in order to receive a larger tip In this highly competitive and profitable industry, over pouring is a practice that can cripple a business. As the new- When first being promoted to bartender at an est bartender, one wants to fit in with the other bartenders stablished golf resort, I witnessed firsthand the dif- and ean as much money as possible though it costs the ferent factors that can affect ones pour. A pour company or house profits. Which is more important, fill can be defined as how much liquor is added to a cus- ing your own tip cup or maximizing the houses profits that tomers drink. The three factors that affect ones pour are as follows: comparisons to other employees does not directly benefit the bartender? pours, the requests of customers for extra pours with 1. Is it ethical to over pour customers drinks in order to develop better customer relations to earn more tips at the expense of company revenues? Are the bar- tenders using the entitlement mentality here to ustify their self-serving actions? Do bartender have a right to take care of their own cups? compensation of a larger tip, and what the company designates as a pour When working as a team or having repeat customers, bartenders are compared based on their pour. If one bar- ender uses two pours and another uses one pour (the 2. If the customer wants or expects over pouring. tter is the standard for the company), the rule-following bartender is not viewed as favorably as the one using the larger pour. This is clearly reflected in tips from custo- mers. Similarly, the customer might say, Put a little extra in there and Ill take care of you. The employee is put on the spot to choose between the company and should the companies allow over pouring in order to satisfy the customers wants and desires? 3. Is it ethical to witness and not report over pouring on the part of fellow bartenders who have been there lon- ger? Should I inform management what is happen Contributed by Matthew DePasquale him or herself lse and Abuse of Power
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