Question: eureka is a telephone and internetbased concierge service that specializes...
Eureka! Is a telephone and Internet-based concierge service that specializes in obtaining things that are hard to find (e.g., Super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employees 60 staff members who work 24 hours per day (over three shifts). Staff members answer phone calls and respond to requests entered on the Eureka! Web site. Much of their work is spent on the phone and on computers searching the internet. Currently each staff member has a desktop PC with two monitors and a twisted pair connection (Cat5e) that offers speeds up to 100 Mbps.
1. Should the company use standard voice lines but use DSL for its data ($40 per month per line for both services)?
2. Should the company separate its voice and data needs, using standard analog services for voice but finding some advanced digital transmission services for data ($40 per month for each voice line and $300 per month for a circuit with 1.5 Mbps for data)?
3. Should the company search for all digital services for both voice and data ($60 per month for an all-digital circuit that provides two phone lines that can be used for voice calls, one voice call and one data call at 64 Kbps, or one data call at 128 Kbps)?