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4G STC I. 966780973015422145 E Q. In chapter 1 we analyzed definition of Quality, wherein one important point about quality is that Quality is an ever-changing state (i.e., what is considered quality today may not be good enough to be considered quality tomorrow) prove this with your own experiment at home. Pick up any products/services of your choice (eg. T.v, mobile, airlines etc.) ask one of your eldest family member (mother, father, grandparents) to give their experience of quality of these products when they first used it. After their comments write your own ity experience and expectations for each of these products and compare how it has changed overtime. (5 marks) (100-150 words) three

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