Question: hi i have a case study and i am having...
I have a case study, and I am having hard time solving the case study's questions below
- Identify the customer service provided by the company
- Define the challenge the company is facing in this case
- Who are the company's customers
- List at least 5 KPIs applied in the customer service performance
- Find the guarantee/warranty applied by the comapny
- Determine the customer satisfaction model level applied in this case
- List at least 2 elements of the customer service elements categories
- Identify the performance dimension applied
Any help plz??