1. Business
  2. Operations Management
  3. in the digital age new channels of communication have developed...

Question: in the digital age new channels of communication have developed...

Question details

In the digital age, new channels of communication have developed that simply did not exist a few decades ago. Cell phones, e-mail, text messaging, Facebook, Twitter… who knows what might develop next? However, not every channel of communication is right for different types of messages or communication needs.

Select any one of the following starter bullet point sections. Review the important themes within the sub questions of each bullet point. The sub questions are designed to get you thinking about some of the important issues. Your response should provide a succinct synthesis of the key themes in a way that articulates a clear point, position, or conclusion supported by research. Select a different bullet point section than what your classmates have already posted so that we can engage several discussions on relevant topics. If all of the bullet points have been addressed, then you may begin to re-use the bullet points with the expectation that varied responses continue.

  • Given that employees are essentially accessible 24/7, organizations should create some best practices for using the variety of digital communications available for business. Research tips and advice on how to best use channels of electronic communication. Justify your own list of three best practice recommendations.
  • You have carefully drafted a message to inform employees of a change to the attendance tracking system in your organization that will launch next week. The change only pertains to some technical matters, but may be misunderstood by the workforce. A virus threat shuts down internal e-mail just before your message is ready. You now have a choice of communicating with employees through Facebook or postponing the communication. Justify your choice.
  • Two employees of your organization took their work-related disagreements to Twitter, and disciplinary action has been taken against both according to company policy. However, their public quarrel was seen by employees and customers. Should the company respond? If yes, through which channel of digital communication should it respond? Defend your choice.
  • Create an annotated reference list of three sources that provide tips and advice on how to best use channels of electronic communication. An annotated reference page means that each reference is followed by a brief (usually about 150 words) descriptive and evaluative paragraph to inform the reader of key points, relevance, accuracy, and quality of the cited source.

The final paragraph (three or four sentences) of your initial post should summarize the one or two key points that you are making in your initial response.

Your posting should be the equivalent of 1- to 2- single-spaced pages (500–1000 words) in length.

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