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  3. in your own wordsaandnbspdefine what is meant by andldquocommunicationandrdquoandnbspbandnbspbriefly describe...

Question: in your own wordsaandnbspdefine what is meant by andldquocommunicationandrdquoandnbspbandnbspbriefly describe...

Question details

In your own words:

a) Define what is meant by “communication”. 

b) Briefly describe the steps of the communication process.

In your own words:

a) Briefly explain the two main forms of communication and;

b) Identify two advantages and two disadvantages for each form.

In your own words:

a) What are listening skills?

b) How does developing effective listening skills benefit an individual both personally and professionally?

 

Scenario

Beth oversees ordering of the office supplies for her department.  A colleague, Stacey, from another department has provided her with samples of new personalised stationery for the company.

Beth has shown them to her manager, and he has provided her with specific feedback. The manager wants to change a few details, such as colour, font and layout before committing to an order.  The manager has asked for Beth to ensure that his requests are possible before going ahead and placing an order.  

It is a pressing project as Beth needs to place an order before the end of the month, to ensure the new stationery is available for an upcoming workshop.  

Below is Beth’s email communication to Stacey;

 

Considering the entire scenario, apply the 7Cs of communication and;

a) Rewrite the email message (please use the 7Cs as a checklist in your rewrite).

b) Identify how your new email applies to each of the 7Cs

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