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Question: information systems planning and management 1 as customers students patients...

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Information Systems Planning and Management 1. As customers, students, patients, taxpayers, andcitizens, we are surounded by information systems that support customer interactions. Identify and describe two such systems that you have used Briefly, describe the types of customer interactions you have experienced with these systems and compare what you found to be important features of each one. Are there features or function that you would change or add to either system? Rubiic 1) Name of the information system (2 points each system) 2) Important features of the system/ the types of custer interactions (6 points each) 3) Any features that you would add/change (2 points each system) (20 points) 2. Suvey the literatuure firom the past 1-2 years to find three articles about IS discipline, which may include the following topics that we covered in Chapter 1: Information systems, Role ofIS, Development of IS IT and individuals (or groups, markets...) -MIS, etc. Summarize the rticles. Your submission must include: 1) Title & Introduction of topic; 2) Summary of 3 aticles 3) Conclusion stating your opinion of the IS contibutions and issues 4) Reference list. Rubic 1) 10 points 2040 points 3) 10 points 4) 5 pounts

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