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  3. looking for a couple of organisations preferably banking organisation with...

Question: looking for a couple of organisations preferably banking organisation with...

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Looking for a couple of organisations, preferably banking organisation, with concerns on their contact centers operations.  How are these organisations looking to improve their operation utilising Data Analytics technologies.  How do they use KPI parameters such as Total Talk Time, Average Waiting Time, Abandone Rate etc as data for analytics?

 

Thank you. 

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