Question: northern gas wants to move its sales order system online...
Northern Gas wants to move its sales order system online. Under the proposedsystem, gas stations and other merchants will use a secure site to check the availability and current price of various products and place an order. Currently, customer service representatives take dealers' orders over the phone; they record the information on a paper form, then manually enter it into the firm's computer system.
Kayla Flores believes that dealers will not adopt the new online system unless Northern
Gas provides financial assistance to help them purchase or upgrade their computer network.
Flores estimates this one-time cost at $745,000.
Northern Gas will also have to invest $165,000
in upgrading its own computer hardware. The cost of the software and the consulting fee for installing the system will be $225,000.
The online system will enable Northern
Gas to eliminate 25 clerical positions.
Flores estimates that the benefits of the new system's lower labor costs will have saved the company $1,420,000.
Use a cost-benefit analysis to recommend to
Gas should proceed with the online ordering system. Give your reasons, showing supporting calculations.
Net benefits (costs)