Question: one of the members of your team yuko is japanese...
One of the members of your team, Yuko, is Japanese. She speaks English reasonably well but it is not her first language. Another member of your office team, Beryl, is an older woman, born in Australia.
Beryl usually ignores Yuko or addresses her though another member of the team. Yuko complains to you that Beryl is being racist, and Beryl says that she can’t understand Yuko’s accent.
Yuko has always been a responsible and hardworking member of staff and she is greatly valued for this.
Answer the following four questions in relation to the case study.
Each of your answers should be between 50 and 100 words.
Write your answers in a new Word document and upload this in Canvas.
1. Discuss the conflict resolution process that you would use to resolve the workplace situation.
2. Discuss the range of actions that could be taken to resolve the workplace situation.
3. Discuss the action/s you think would work best to resolve the situation.
4. Discuss how you will monitor this situation to ensure that the problem is not recurring.