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Question: one of the members of your team yuko is japanese...

Question details

One of the members of your team, Yuko, is Japanese. She speaks English reasonably well but it is not her first language. Another member of your office team, Beryl, is an older woman, born in Australia.

Beryl usually ignores Yuko or addresses her though another member of the team. Yuko complains to you that Beryl is being racist, and Beryl says that she can’t understand Yuko’s accent.

Yuko has always been a responsible and hardworking member of staff and she is greatly valued for this.

Answer the following four questions in relation to the case study.

Each of your answers should be between 50 and 100 words.

Write your answers in a new Word document and upload this in Canvas.

 

1. Discuss the conflict resolution process that you would use to resolve the workplace situation.

 

2. Discuss the range of actions that could be taken to resolve the workplace situation.

 

3. Discuss the action/s you think would work best to resolve the situation.

 

4. Discuss how you will monitor this situation to ensure that the problem is not recurring.

 

Carefully read the following:

Despite taking action to resolve the conflict between Yuko and Beryl, Yuko is now regularly calling in sick and is failing to achieve workplace deadlines because of being off work so much.

You have decided to set up a meeting with Yuko to discuss the problem.

Before you commence this assessment, you are required to review the following guides at:

Make sure your behaviour is also in line with the Staff Code of Conduct.

It is a requirement of the company that you work for that these procedures are followed.

Your assessor will play Yuko’s role and will also give you some further information that you were unaware of and you will be expected to respond accordingly. This is to assess your ability to respond to unexpected events.

 

1. Prepare for the meeting

Review the FairWork guides identified above.

Prepare for the meeting by developing a short conversation plan as set out in the guidelines in the Managing Difficult Conversations Guide. Prepare to communicate with someone who doesn’t speak English as their first language by analysing your interpersonal communication style and planning adjustments as will be necessary – make notes on how you can adjust it.

 

2. Write an email to Yuko (your Assessor) using the provided email template.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should advise Yuko of the problem and request her to attend a meeting with you at a date and time advised by your assessor.

Your email must be written in clear and concise English that could be understood by someone who does not have English as their first language.

Change the file name of the email template to “Email to Yuko “and upload the email in Canvas.

 

3. Conduct the meeting with Yuko

Your Assessor will be playing the role of Yuko.

At the meeting, you must:

  • Explain to Yuko what the problem is
  • Explain how it impacts the workplace and why it is a concern.
  • Demonstrate your interpersonal skills and ability to develop trust and confidence by:
    • Listening to Yuko and confirming and clarifying information shared
    • Asking questions to confirm information
    • Emphasising Yuko’s strengths as per the scenario information
    • Showing respect and empathy for Yuko
  • Respond appropriately to unexpected information provided to you at the meeting
  • Discuss and agree on a solution (or solutions).


4. Write a follow-up email to Yuko (your Assessor) using the provided email template.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the meeting and the solution(s) agreed to.

The email should be sent within 1 day of the meeting, summarising the meeting and the solution agreed to.

Change the email template name to “Email on follow up with Yuko” and upload this in Canvas.

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