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Question: part c case study in the case study given below...

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Part C 

Case Study In the case study given below if you were Magda, you asked for feedback from your Supervisor. On getting response you will have to reflect on the feedback and answer the four questions, your teacher will assess your responses to the questions 

 

 

Magda has asked her supervisor for detailed feedback about her performance as a group leader in a community support setting, as he wants to use the feedback to help her develop skills to enable her to become a team leader in the near future.

Her supervisor agrees to observe Magda running a session. The session begins well as Magda greets all the clients by name at the door and quickly helps them settle in. The session goes rapidly downhill after that, with equipment problems, a near-miss incident and challenging behaviour from participants all creating problems.

Magda’s supervisor provides her with written feedback, focusing on group management, leadership skills, communication, safety, risk management and creativity. All of the supervisor’s comments contain criticisms and suggestions for improvement, as she feels Magda did not perform at a level that the supervisor would expected for someone in her position. She says the session was poorly run, boring, involved poor equipment choices and Magda’s actions caused several participants to leave part-way through. The supervisor does not make any positive observations about Magda’s performance.

Magda is very angry when she reads the feedback, and offended that the supervisor has criticised her performance. She throws some of her work equipment across the room and storms out of the office. She then rings the supervisor and yells at her over the phone, telling her she does not know what she is talking about. 

 

 

 

Question 1:

What would have been two better ways that Magda could have responded to the supervisor’s feedback?

Satisfactory response

Yes 

No 

Answer:

 

Comment:

 

Question 2:

Who else could provide feedback to Magda about her performance in the sessions?

Satisfactory response

Yes 

No 

Answer:

 

Comment:

 

Question 3:

What could Magda’s supervisor have done differently when providing Magda with feedback?

Satisfactory response

Yes 

No 

Answer:

 

Comment:

 

 

Question 4:

Give one example of something the supervisor could have said to Magda that would have made her feel more receptive to receiving feedback?

Satisfactory response

Yes 

No 

Answer:

 

Comment:

 

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