Question: please i need quick help this question is due so...

please i need quick help this question is due so sooon i dont know the answers plese send me typing answer becouse i dont understand hand wrtting thnks

1)An important element in managing controversy with civility is understanding how you feel about and approach controversy. Think about two different occurrences in which you have experienced disagreement with another individual or group, one that you feel was resolved positively and the other that was resolved less favorably. (Note: Less favorably does not indicate chat you "lost" in a disagreement.) How might these experiences have benefited from an approach of controversy with civility?