1. Business
  2. Operations Management
  3. potential customers frequently visit your production facility before making purchase...

Question: potential customers frequently visit your production facility before making purchase...

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  • Potential customers frequently visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you deal with high-profile clients so frequently. However, the rest of the workforce has not received such training, and you worry that someone might inadvertently say or do something that would offend one of these potential customers. In a two-paragraph email, explain to the general manager why you think anyone who might come in contact with customers should receive basic etiquette training.
  • Knowing that you have so many friends throughout the company, your boss relies on you for feedback concerning employee morale and other issues affecting the staff. She recently approached you and asked you to start reporting any behavior that might violate company policies, from taking office supplies home to making personal long-distance calls. List the issues you'd like to discuss with her before you respond to her request.
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