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  3. question 10 the relationship between all of the departments of...

Question: question 10 the relationship between all of the departments of...

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QUESTION 10

  1. The relationship between all of the departments of the organization is called which type of structure of the organization?

    Functional structure

    Geographic structure

    Market structure

    Small-batch structure

5 points   

QUESTION 11

  1. Curtailing the performance of dysfunctional behaviors is eliminating whatever is reinforcing them. This is called:

    extinction

    punishment

    rules

    SOP's

5 points   

QUESTION 12

  1. The degree to which a tool or test measures the same thing each time it is used is known as the __________ of the test.

    development ability

    recruitment ability

    reliability

    validity

5 points   

QUESTION 13

  1. A plan from which employees can choose the benefits they want is called:

    a commission plan.

    a cafeteria-style benefits plan.

    an equity plan.

    an informal plan.

5 points   

QUESTION 14

  1. The power of a leader that comes from the respect and loyalty of subordinates is known as:

    coercive power.

    legitimate power.

    position power.

    referent power.

5 points   

QUESTION 15

  1. A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization. This is known as:

    being in a central position.

    building alliances.

    controlling uncertainty.

    making oneself irreplaceable.

5 points   

QUESTION 16

  1. If the members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he can be reached by the other members of the team, this arrangement is known as:

    a friendship rule.

    a group norm.

    a synergistic requirement.

    a virtual norm.

5 points   

QUESTION 17

  1. Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as:

    informal groups.

    interest groups.

    self-managed work teams

    sequential task interdependence groups.

5 points   

QUESTION 18

  1. A "company newsletter" is an example of which type of communication?

    A memo

    Impersonal written communication

    Intranet

    Personal written communication

5 points   

QUESTION 19

  1. Two parties in conflict attempt to resolve it by allocating resources to one another. This is known as:

    benchmarking.

    lose-lose negotiation.

    negotiation.

    superordinate goals.

5 points   

QUESTION 20

  1. To be a good listener, a manager should:

    avoid looking directly at the sender to keep from embarrassing him

    interrupt the sender when he is being unclear

    keep questions intended to clarify ambiguity of confusion for another meeting

    paraphrase what the sender has said

5 points   

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