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  3. the data below represent the call volumes over 16 quarters...

Question: the data below represent the call volumes over 16 quarters...

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The data below represent the call volumes over 16 quarters from a call center at a major financial institution. Develop a forecasting model for the volume of calls (in 000 units). 2010 473 513 582 474 2011 2012 2013 01 628 582 681 557 725 854 661 773 Q4 592 Volume of Calls to Call Center 2010 to 2013 800 Actual Volume of Calls y 18.207x+473.68 300 200 100 Deseasonalized Actual _-Linear (Actual Volume of Calls) 1 2 345 67 9 10 11 12 13 14 1516 2010 2011 2013 Using the linear trend equation found on the graph for the growth in the volume of calls to the center, what is the seasonally UNadjusted forecast for the 2nd quarter of 2014 given an index of 98 for the quarter? Express your answer in 000 units.

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