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Question: the first step of the incremental improvement approach to quality...

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The first step of the incremental improvement approach to quality improvement is:

A.

choosing an area for improvement

B.

benchmarking

C.

performing a pilot study

D.

implementing the improvements

E.

analyzing current performance

Which of the following statements best describes the relationship between creativity and innovation?

A.

they are the same

B.

innovation precedes creativity

C.

creativity precedes innovation

D.

either may precede the other

E.

know one knows

When time pressure is low, creative thinking is more likely when:

A.

people feel as if they are on an expedition

B.

People feel they are on autopilot

C.

people feel they are on a treadmill

D.

people feel they are on a mission

To encourage creativity in organizations managers could include any of the following actions except ______________ .

A.

allow time to accomplish work

B.

set goals low to avoid failure

C.

establish systems support

D.

personally encourage workers

E.

establish diverse work groups

To encourage creativity in organizations, the best action a manager should take is:

A.

supervise employees closely

B.

give employees extremely tight deadlines on a regular basis

C.

put employees into work groups of very similar people

D.

protect employees from any time pressure

E.

make sure they have personal contact with employees to encourage them

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