Question: the operations manager of a call center in an attempt...
The operations manager of a call center, in an attempt to develop a good forecasting model, looked at the percent of calls made in each of the quarters with respect to the total number of calls per year. For the years 2010 to 2013, the manager observed that the average percent share each of the 4 quarters in relation to the number of calls per year are as follows:
Q 1 = 20%, Q2 = 27%, Q3 = 30%, and Q4 = 23%
Using the percent share numbers above, what is the index (or relative) for Q1?