Question: the xepton digital services company did a performance appraisal to...
The XEPTON digital services company did a performance appraisal to the workers of the customer care department, in which their job performance was evaluated (regarding quality, quantity, cost, and time) by their immediate supervisor. After the appraisal, there were complaints by the evaluated employees concerning:
- a rating lumping everyone together around the average;
- the existence of personal biases, such as stereotypes, that influenced the ratings.
The top management of XEPTON, analyzed the employees and asked you to look into this matter. XEPTON needs you to classify the two measurement errors and to define two actions to reduce them in the next performance appraisal.