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Question: this is a tertiary assignment of records management the purpose...

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This is a tertiary assignment of Records Management. The purpose of the assignment is to critically discuss the issues surrounding information and records management and actively analyse and summarise debates and differences of opinion in essay style.

 

Discuss the following statement:

Organisations trying to manage information as a business asset are hampered by the rights of customers and citizens to control how information about them is collected and used.

 

My question is whether you could give me a list of refereed journal articles on this topic so that I can narrow down a theme. You may need to paraphrase keywords, such as to replace 'customers and citizens' by 'clients', and 'hampered' by 'prevented' when looking up journal articles.

 

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