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Question: tip top markets is a regional chain of supermarkets located...

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Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complain records from the store’s customer service desk for the last nine Tuesdays

Questions: Assume you have been asked to help analyze the data and to make recommendations for improvement. Analyze the date using a check sheet, a Pareto diagram, and run charts. Then construct cause-and-effect diagram for the leading category on your Pareto diagram.

On July 15, changes were implemented to reduce out-of-stock complaints, improve store maintenance, and reduce checkout lines/pricing problems. Do the results of the last two weeks reflect improvement?


e not fresh underchar bread stale checkout lines too long t sell date couldnt find rice on two items double charged meat smelled stra charged for item not purchased out of ice telephone out of order out of maple walnut ice cream n meat meat tasted strange checkout lines too slow bread past sale date wanted smaller size overcharged on special couldnt find oatmeal towels foreign object in meat overcharged on orange juice lines too long at checkout couldnt find shoelaces out of Smuckers out of Minute Rice checkout lines too lo couldnt find lard Flakes cereal on hard rolls bread not fresh h Muffins ice on item on bread (continued)
checkout line too restroom not clean couldn t find checkout lines slow out of 18 oz. Tide overcharged on butter need to open more checkouts carts hard to steer was not out of pepperoni sticks checkout lines too cashier too slow out of skim mik charged wrong price on butter overcharged on melon out of Swiss chard in store wrong price on spaghetti out of brown rice checkout lines too slow checkout wait too wrong price on sale item cart broken on com couldn t find aspirin out of Tip Top lunch bags out of 18 oz. Tide straws tissues wanted to know who won the store too warm oatmeal spilled in bulk section accident in lot wrong price on cranapple juice out of order out of Tip Top tissues straws toilet lettuce sauce on floor dislike store decorations out of Peter Pan crunchy peanut lunch out of vanilla soy milk
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