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Question: very urgent 5 explain what paraphrasing means why is it...

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Very urgent 

 

5. Explain what ‘paraphrasing’ means. Why is it important to paraphrase instructions or requests from colleagues or patients?

 

 

It is important to paraphrase because most people would feel comfortable when they have to read less. It helps them to understand the things in a better way.

 

13. Use the list of words in the box to correct the following informal statements.

Restless

faeces

hypoglycaemia

urinated

unconscious

Incontinent

convulsion

haemorrhage

abusive

laceration

Monitor

agitated

nauseated

vomited

confused

 

Threw up

vomited

Would not wake up when I tried to make her

unconscious

Lots of bleeding

laceration

Did a wee

Urinated

Didn’t know what was going on

confused

Couldn’t keep still

restless

Wet their pants

faeces

Used rude and unpleasant language

abusive

Had a fit

convulsion

Felt sick

nauseated

Had a sugar hypo

hypoglycaemia

Disturbed, worried

agitated

Poo

faeces

Keep an eye on

Monitor

Jagged cut

laceration

 

14. Write a short report on a client using at least five words from the box above.

 

The client felt nauseated and had the sick feeling for a long time. It was found that the patient had faeces in her clothes. The patient has the potential of using abusive language. On numerous occasions, the patient felt agitated during the diagnosis. It is necessary for the professionals to properly monitor the patient from time to time. 

 

 

 

 

15. List two example of non-verbal communication and when you might use it.

 

First of all, when talking about disease to another professional in front of a patient, sign language can be used. Secondly, in an operation theatre, sign language has to be used when others are expected to remain silent. 

 

 

 

16. In the table below, identify five considerations when communicating with people from Aboriginal and Torres Straight Islander cultures. The first line of the table is provided as an example.

 

0

Aboriginal and Torres Straight Islander people may say ‘yes’ even when they do not understand or agree.

1

 

First of all, it is necessary to address them properly and have better facial signs when greeting them

2

 

Secondly, it is important to prevent oneself from asking questions that might court controversy in the process. 

3

 

Third, it is important to be extra sensitive about the culture of he people. 

 

It is important to involve the person in the communication process from time to time

5

 

On some occasions, it is important to avoid conversations that can court controversy in the process.

18. Name 2 advantages and 2 disadvantages of using translators in communicating with patients.

No

Advantages

Disadvantages

1

 

 

 

The person would have the advantage of being accessible across the various languages. 

The person can have his own bias in the process of translation. 

2

 

 

 

 

The person would not be a literal translator. Would add the human element in translation

The person might not be an efficient translator in the process.

19. Describe a current influence which impacts on diversity within the Australian community and how it might impact on your work in health? For example, the public debate about same sex marriage could lead to patients being unwilling to disclose their sexual orientation.

 

 

The issue of income inequality would cause the people not to reveal from which backgrounds they belong in the society. 

 

20. Identify a health related organisation that is known for great client service. Undertake some research and complete the following questions.
a. Name of organisation

 

Australian College of Sport and exercise physicians. 

 

b. How is the organisation funded?

 

 

The organization is funded by investments from sports related personalities and other investors in the market. 

c. What are three promises that the organisation makes to their patients/customers?

 

The organization promises to help the common people improve their level of health. 

 

d. What are three responsibilities of patients/customers?

 

The responsibilities of patients are to ensure that they do regular check-ups, they are truthful about their medical records and they have some caregiver looking for them with sincerity. 

 

e. Name and describe the roles of three teams within the organisation?

 

The financial team secures the finances from the major investors who are at a high position within the organziation

 

f. Identify at least one multi-disciplinary team and describe their role.

 

 

The team of exercises make the patients perform a range of exercises and enables them to try it out on a daily basis. 

g. Identify two other organisations with which the organisation works and describe one of the relationships between the two organisations.

 

 

Australia and New Zealand Therapeutic products and Adverse Drug reactions committee. 

 

21. Identify a good example of a health related organisation that makes good use of each of the following digital media. Include a description why you consider the organisation makes good use of the specific technology. The first line provides an example.

Digital media

Name of organisation

Why does the organisation make good use of this technology?

Intranet

St John Ambulance

Provides access to a variety of resources used by members.

Web

 

Royal Children’s Hospital Melbourne 

User friendly for patients 

Social media

 

Royal Children’s Hospital Melbourne

Advertising 

Podcasts

 

Royal Children’s Hospital Melbourne

Allows sharing of research 

Videos

 

Royal Children’s Hospital Melbourne

Platform for providing health related advice to patients 

Apps

 

Royal Children’s Hospital Melbourne

Facilitates access to health records and makes appointment making easier 

Newsletters

 

Royal Children’s Hospital Melbourne

Enables publishing of employee contributions and results of studies the organisation is involved in 

 

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