1. Business
  2. Operations Management
  3. when you engage your customers in a conversation they may...

Question: when you engage your customers in a conversation they may...

Question details

When you engage your customers in a conversation, they may tell you (and others) things you don't want to hear.They might criticize your product, service, management, and/or employees. Would it be smarter for companies to limit their online exposure to Web sites that project a well-thought-out message and do not encourage or allow responses from customers? Give me your thoughts?

Solution by an expert tutor
Blurred Solution
This question has been solved
Subscribe to see this solution