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Question: which of the following steps is not one of the...

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Which of the following steps is not one of the five steps in implementing a cost control system?

a.View cost control as a long-run process not a short-term solution.

b.Investigate and understand the types of costs incurred by the organization.

c. Motivate employees through education and incentives.

d.Communicate the need for cost consciousness to customers.

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