Question: you begin to feel anxious that michael ignored you and...
You begin to feel anxious that Michael ignored you and walked away.
You remembered what you learned in your Contribute to Conflict Management Unit at TAFE while completing Cert III in Business Administration.
List three things you say to yourself to help you to manage your own emotions.
Eg. I have done the best I can.
I know that I have taken the appropriate steps
I know that I have fully listened and will try and help them resolve the conflict.
LIST ONE MORE