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  3. you love your job but find it difficult to communicate...

Question: you love your job but find it difficult to communicate...

Question details

You love your job but find it difficult to communicate with your boss because you are an analytical listener and he is a
task-oriented listener. You resolve to try harder to accommodate his listening style, and in so doing, you find you have
improved as a communicator. What change has occurred?

Multiple Choice

  • You are more detailed and thorough when you present your thoughts to him.

  • You get to the point more quickly, then provide details as needed, which has made you a more efficient speaker.

  • You are more careful to be consistent in what you say, and if you make a mistake, you take the time to
    correct yourself as soon as you notice it.

  • You try to show more emotion so he picks up on how you feel and can better relate and connect with you.

Harry is a relational listener and has had a great working relationship with Carla. Now Carla is on your team, but you are
a critical listener, and she is not responding well to your style. You try to cultivate some of Harry’s style when listening
to Carla by

Multiple Choice

  • paying close attention to inconsistencies when Carla is talking.

  • encouraging Carla to get right to the point.

  • noticing how Carla is feeling as you listen and being supportive when you respond.

  • taking the time to systemically examine the details Carla presents, then offer advice.

You have been told you have a habit of jumping to conclusions, so you are making an effort to patiently listen to all the
facts before forming a judgment or opinion. What listening style are you trying to cultivate?

Multiple Choice

  • analytical

  • critical

  • relational

  • task-oriented

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