Question: your carpool partner is telling you about his weekend while...

Your carpool partner is telling you about his weekend while you navigate heavy rush hour traffic, follow a new and unfamiliar
route, and pay tolls. You would not pass a test on the details of your passenger's weekend, but you try to appear interested
by occasionally saying, "Uh-huh." What kind of listening is this?

Multiple Choice

• mindful

• mindless

• paraphrasing

• relational

Which person is mindfully listening to Mary?

Multiple Choice

• George comes up with his response while listening so he will be ready to say it as soon as Mary finishes,
  without making her wait.

• Blanche looks thoughtful, nods, and says, "Uh-huh," to make Mary feel understood, even though Blanche
  is mostly distracted thinking about something else.

• Tim stops Mary every few sentences to paraphrase word-for-word what she just said so she knows he hears her.

• Gail is silent and sometimes looks down to write a note on her pad.

Barney is so often in meetings lately that he has found it helpful to use a transcription app that turns his voice mails
into text messages. Now he can check his voice mails, many of which require urgent action, unobtrusively and immediately
without leaving a meeting. Today he receives a text transcribed from a voice mail that upsets him because his
employee’s tone in the message sounds flippant and unprofessional. Barney has two minutes to deal with this issue
during a meeting break. What should Barney do?

Multiple Choice

• Text the employee immediately to address his unprofessional tone.

• Call the employee immediately to address his unprofessional tone.

• Listen to the voice mail before responding so he can hear the original message.

• Uninstall the transcription app because it causes message overload.